Customer Relations Representative - Leeds
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- Full Time
- Customer Service
- Gas, Heating & Hot Water
Have you got the purpose, the commitment and the desire to join our culture?
Starting salary £18,561 rising to £19,573 after successful probationary period.
At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Customer Service Representative, you could play your part. You’ll be joining a team of people from many different backgrounds who are united in living our values, care – we care deeply about our impact, delivery – we do things right and deliver, agility – we are nimble, curious and innovative, courage – we step up and take responsibility, collaboration – together we win. We are a short distance from the train station and public transport in Holbeck, LS11.
As a Customer Service Representative within the Customer Relations Team, you’ll be responsible for the end to end management and resolution of complaints and enquiries from British Gas domestic energy customers. You’ll take full ownership of your customer, getting to the heart of the query through investigation, deciding the best course of action and have the time to provide excellent service that earns our customers trust. You’ll need to have great attention to detail ensuring everything you do is within compliance guidelines. We encourage forward thinking to achieve innovative solutions which will gain rapid results for our customers.
This role revolves around three guiding principles: find solutions, restore customer confidence through effective communication, and provide feedback to the wider business to drive ongoing customer service improvement.
You’ll be working to targets and also promoting our ground breaking products such as Smart metering, insurance services and our reward scheme for customers.
Everyone who contacts us needs us, and some of our customers are very vulnerable. As their point of contact, you’ll make a difference to their lives. It’s a job with real purpose and satisfaction where your compassion for customers and your passion for providing great service will be all important. The role consists of customer contact through telephone, letter, email and SMS. If you’ve got outstanding verbal and written communication skills, including previous telephony experience, interpersonal skills and take pride in giving your best, our comprehensive training programme will give you further knowledge to deliver a first-class customer experience.
On top of a competitive salary, there’s a quarterly performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few. The office opening hours are Monday to Friday 8am to 8pm, and Saturday 8am to 6pm.
In short, this role offers the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values and people who share your high standards and passion to deliver outstanding customer service.
British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be a wealth of opportunities for career progression.
It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.
This vacancy is open to all employees, contractors and temps working for Centrica who are not in their probationary period.
Please note that Centrica takes its responsibilities to redeployees seriously. Redeployees will therefore be considered before other applicants for this role. As a result, there may be a delay in response whilst our redeployee applications are being considered. Additionally, roles may be withdrawn if we identify a candidate in respect of whom we are legally obliged to offer a suitable role in priority over others. This might be because they are on shared parental leave, adoption leave, maternity leave, returning from military service, or because they are no longer able to carry out their former role due to a disability.