Customer Service Administrator Apprentice - Edinburgh (EH28) - 3759

QA Apprenticeships (old)

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  • Apprenticeships
  • Advanced Apprenticeship
  • IT


Employer Description

Origin Fitness is a UK based distributor and manufacturer of commercial fitness equipment. Origin works with both distributors and commercial operators to combine both equipment provision and a range of support services, which include gym design, marketing, training and servicing.

The company is currently looking to grow its market share in the UK and in markets overseas, with digital marketing a key part in the company' s strategy towards achieving this.



Job specification:

Role/Responsibilities

Day to day duties include the following;

  • Processing customer orders
  • Liaise with customers and suppliers via email and telephone
  • Follow internal procedures to efficiently record and maintain database information
  • Coordination of despatch of goods
  • Work with and support existing team members at all times
  • Ensure all operational procedures are adhered to
  • Liaise with other company departments to ensure all customer experiences are of the highest levels
  • Report to Operations Manager on all aspects of day to day activities


Desired Requirements/Qualities:

Skills necessary / Previous Experience
  • Good Computer literacy ( Word, Excel, Email etc)
  • Good communication skills
  • Presentable
  • An awareness of customer care
  • Ability to communicate at all levels externally and internally
  • Previous use of Salesforce a benefit but not essential
The role requires the following behavioural attributes;
  • Team player
  • Excellent verbal and written communication skills
  • High level of attention to detail
  • Quick learner
  • Good memory recall
  • Professional phone manner
  • Ability to listen and communicate
  • Reliable
  • Self-starter


Desired Qualifications

Someone with 5 standards ( Level 1 - 3)OR 5 National Level 5 grades, both qualifications including Maths and English would be ideal



Working Week

9.00am-5.30pm, Monday-Friday



Important Information

QA' s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

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