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Customer Service Administrator - Edinburgh (EH16) - 5531

Job specification:

Key responsibilities:

  • You will manage the Customer Service Helpdesk, being the first point of contact for customers and general enquiries.
  • Working with internal CRM systems, computerised databases and word processing systems.
  • Work closely with the Finance Department to ensure all aspects of customer billing/ invoicing are accurate.
  • Be the key contact between all departments, implement processes, procedures and efficiencies as required to ensure the continued development of the department.
  • Issue Resolution

Required skills:

  • Pro-active self-starter.
  • Conversant with modern technology.
  • High attention to detail with problem solving skills.
  • Enthusiastic employee with ambition, strong work ethic and can work well in a team environment.
  • Open to new ideas with the willingness to learn.
  • Confident in using Microsoft Office.


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

  • Monday - Friday
  • 37.5 hours flexible
  • GBP 17000 dependent on experience
  • Working with a nurturing environment, providing time for study.
  • Auto enrollment into the company pension scheme.

Important Information

QA' s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

For more information about QA Apprenticeships, please visit our website. Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

Customer Service Administrator - Edinburgh (EH16) - 5531

Apprenticeships, Advanced Apprenticeship

Published on 23 Jul 2019