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Customer Service Apprentice

Jelly James is looking for a motivated candidate who is keen to work and gain experience. This is a fantastic opportunity to join a publishing company and two minute walking distance from Queensbury Underground Station

This role is broad and will immediately immerse you into the business and its operation. Your role will be dynamic and always evolving. By the end of the apprenticeship, you will leave with a good understanding of the value chain of the business, its huge impact on the customers, its business processes, customer administration systems and interaction processes.  

We greatly value the skills and knowledge that you will bring to us and we will enhance these so that you have the opportunity to not only harness your skills but develop a broad range of business and interpersonal skills.

An added bonus is that the company will sponsor your apprenticeship where you will attend College once a week and gain a qualification in Customer services. 

Some of the many tasks that you will be involved with are:

  • Calling customers and setting up customer subscriptions
  • Working within a team to manage customer accounts
  • Generating Customer care monitoring reports. 
  • Working with customers to gain feedback
  • Attending education shows and engaging with senior leaders in education.
  • Generating social media presence and managing social media.
  • Designing customer focused business information and generating business growth and impact

Employer- Jelly James Publishing

Entry requirements- GCSE English and Maths A-C/ 4-9 or equivalent

Customer Service Apprentice

Apprenticeships, Intermediate Apprenticeship

Published on 19 Sep 2020