Customer Service Expert Apprentice (Nationwide)

Mercedes‑Benz

Taking applications

  • Apprenticeships
  • Customer Service
  • Mechanic and Automotive
  • Automotive Apprenticeships
  • Nationwide

We are currently recruiting Apprentice Customer Service Experts to join our growing team. During your apprenticeship, you will undertake a Mercedes-Benz and recognised Apprenticeship in Customer Service which will provide the opportunity to develop first-class customer service skills in the Motor industry. This includes being provided with premium level training at our ‘state–of–the-art’ Apprentice Academy for one of the world’s most prestigious automotive companies.

Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

The role of a Customer Service Expert

  • Understanding your customers and the business
  • Developing knowledge of relevant regulations and legislation
  • Using appropriate resources and technology to meet the needs of customers
  • Keeping up to date with the most recent product information
  • Resolving challenges
  • Understanding the extended customer journey
  • Understanding how to apply different skills and behaviors in various different situations
  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
  • Apply knowledge and skills to find solutions to complex challenges
  • Analyse service levels and develop options for improvement

Desired Skills and Personal Qualities

  • First-class customer service skills
  • Organisational skills
  • Listening & communication skills
  • ICT skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team
  • An interest in motor vehicles

Entry Qualifications (Preferable)

GCSE grades (or equivalent) A*-C in:

  • Mathematics
  • English Language

Future Career opportunities

  • Customer Support Executive
  • Front of House – Brand Representative
  • Customer Service Expert leading to After Sales, Service Advisor or Parts Operations Specialist

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