Customer Service Planner

Anglian Water Services

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Salary - £19,000 per annum

Customer Service Planner

Great we got your attention! We are looking for positive & confident individuals that have experience of providing great service to others.

We are passionate about what we do and passionate about our teams. Glass door rated us #1 in the best places to work this year, beating Google to the top spot. So, if you want to work for "An enjoyable, inspiring and rewarding company", then click the link below to apply.

We've called the role Customer Service Planner (it's really called In-Day Scheduler), because we want people that want to provide great service to both internal and external customers.

"But I don't have any experience in scheduling!"

Well, not many people do. We can teach you the scheduling skills but you have to bring the positivity and desire to learn. We provide a full 4 week training package to give you the right tools to being your Anglian Water experience and support you as you learn and progress in the role.

What will you be doing?

The Asset Delivery Team plays a crucial role in planning and scheduling engineers to resolve issues with our Water Works and Water Recycling Centres. We are responsible for scheduling around 1 million engineering jobs each year.

You will be on a extended days contract with shifts varying from Monday - Sunday with a earliest start of 6.30am to a latest finish of 1030pm.

These shifts vary dependent on what team you placed in to.

What do you need?

To be successful in this role we are looking for the following top 5 skills:

  • Team work and willingness to help others
  • Communication skills
  • Owning you own workload
  • Prioritisation and decision making skills
  • The drive and ambition to work for Anglian Water

What benefits do we offer?

Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:

  • Bonus scheme
  • Private health care
  • Competitive pension scheme
  • 23 days annual leave rising with length of service
  • Flexible benefits to support your wellbeing
  • Flexible working (dependent on your role)
  • Plus lots more!

At Anglian Water, we pride ourselves on offering every member of staff the opportunity to develop and learn about all areas of the business. This is a key part of our recently launched pay progression scheme. This gives you the incentive to earn beneficial reward from hard work and determination

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

If you are offered a job with us, you will be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks.

Closing date: 16th June 2019

Interviews: 26th and 27th June 2019



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