IT First Line Support / Helpdesk Support Apprentice

QA

Apply From: 11th of July 2019
Application Deadline:
Salary: £14000.00 per year
Start Date: 11th of July 2019

Employer description:

 

We provide, support & maintain photocopiers & office printers from leading manufacturers. Our Managed Print Solutions (MPS) will manage every aspect of your printing and document management.

 

 

Vacancy Description:   

 

 

  • You will support colleagues in resolving IT helpdesk calls. Build own competence in the solutions and products we offer and customer support.
  • Assist the IT Support desk in managing and resolving customer and internal support tickets as well as projects
  • Build skills in the use of our solutions and a deep understanding of the products so that you can independently address customer needs and questions.
  • Ensure calls are correctly managed and reported so that stats and levels of team utilisation and effectiveness are maintained.

 

 

Desired Skills:

 

 

  • Competent IT systems user
  • Able to retain training and self-teach on occasion
  • Competent with Microsoft Office suite and using cloud hosted systems

 

 

Desired qualification requirements: 

 

 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

 

 

 Benefits:

 

 

  • 20 Days Holiday
  • Salary Review
  • Team Dinners
  • Team Activities

 

 

Important Information:

 

 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

 

 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

 

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