Customer Service Practitioner Apprentice

Uxbridge College

Not taking applications

  • Apprenticeships
  • Intermediate Apprenticeship
  • Customer Service

We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places. We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community. Our mission is Social Heart, Business Head, Local Impact. Social heart: Our way of working builds and strengthens communities. Business head: Our way of working means we make a lasting return on investment. Local impact: Our way of working responds to what's needed locally.

Framework and Level: Customer Service Practitioner – Level 2

Location: Chiswick

Vacancy full description: We are looking for a customer service practitioner to deliver high quality products and servCustoices to the customers of the organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Pay/working Hours: £200 per week, 40 hours, Mon-Fri and some overtime as required

Expected duration of the apprenticeship: 12 months

We’re on the lookout for an enthusiastic person for a role in our customer service department. You will be taking phone calls, meeting customer face to face & using your skills to drive customer acquisition, customer engagement & customer retention.

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