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Customer Service Specialist Level 3

What you'll be doing 

The main purpose of a customer service specialist is to be a professional for direct customer support within all sectors and organisation types. You’ll be an advocate for Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries. You’ll often be an escalation point for complicated or ongoing customer problems.

As an expert in your organisation’s products and /or services you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.

You’ll utilise both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. You’ll have the opportunity to work in a wide variety of environments including call centres, retail, webchat, service industry or any customer service point.

Training & Support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as business knowledge, customer journeys, customer insight, service culture and environment awareness.

Completion of this apprenticeship will make you eligible to join the Institute of Customer Service as an Individual Member at Professional Level. Should you choose to progress on a Customer Service career path you may be eligible for further professional membership including management.

Entry Requirements

To join our Apprentice Customer Service Level 3 programme you’ll need to achieve at least 4 GCSE's at grades 4 – 9 (GCSE C or above) including English Language & Maths

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Customer Service Specialist Level 3

Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020