Role: Customer Success Executive
Salary: £22,000-£28,000 per year, plus bonus
Location: Portsmouth - (Flexible remote working available)
We are looking for ambitious customer success managers to onboard, support and maintain our existing customer relationships in order to create customer loyalty and retain our customers. You will be part of a growing team in our Portsmouth office and have the opportunity to work closely with a range of clients ensure they continue to receive the tools and support they need to be successful with our software and meet their goals.
A little about the role, you will be;
- You’ll be building and maintaining relationships with small to medium size business clients
- You’ll manage a portfolio of c200 client accounts across Europe
- You’ll identify and develop business opportunities within your client base
- You’ll provide support and assistance and dispute resolution throughout the contract life-time
A little about you,
- You’ll have experience within a similar office-based position with some B2B experience
- You’ll be confident and tenacious; overcoming obstacles and maintaining client relationships
- You’ll have an ability to retain business and upsell additional products to existing clients
- You’ll be a self-starter; someone who thrives when they’re achieving their goals
- You’ll be coachable; you’ll want to learn and grow in a fast-paced environment
- You’ll be a clear communicator and be confident speaking with business decision makers
- You’ll have some experience in complain resolution
Why Lead Forensics?
- Take some time out with our holiday policy; 20 days holiday, plus bank holidays increasing with each year of service (capped at 24)
- Birthdays off! (it’s the most important day of the year!)
- Give back to the wider community with 2.5 paid Charity days, volunteer days, fundraisers, charity events
- Receive benefits such as the Employee Assistance Programme, Free on-site parking free gym on-site
- When we are all back together again, our Company Socials, Regatta, Family Fun day, subsidised Ski trip, Christmas parties etc
What happens next?
Simply apply and someone from our recruitment team will be in touch.