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Customer Support Analyst Apprentice

Employer description:

We demonstrate over four decades experience to deliver award winning IT solutions within the leisure sector, with thousands of users who benefit from partnering with an organisation to offer a wealth of industry knowledge and expertise.

We engage in a program of continuous strategic investment in people, product development and services.

We mirror the friendly, people-orientated nature of the leisure sector whilst stimulating innovation and focused performance amongst our personnel.

Vacancy Description:

  • Logging and progressing 1st line support calls
  • Follow up “customer care” calls
  • Promote the latest products and services to the customer base
  • Logging calls from emails onto the support desk system
  • Maintaining remote access/support documents and customer records on CRM
  • Set, maintain and exceed customer service standards
  • To encourage feedback on services provided and recognize the changing needs of the service, and make recommendations to your line manager for service improvements
  • To progress all outstanding calls and ensure they are resolved within the relevant time scales

Desirable Skills:

  • Passionate about learning and improving their IT skill base and knowledge
  • Team player and also someone who can work alone, use their initiative as well as being able to ask for support when needed
  • Excellent communicator with a number of different levels within a business and clientele

Desired Qualifications: 

5 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above 

Future Prospects:

Potentially can gain a full time position upon successful completion of the apprenticeship.

Working week:

Monday to Friday,

9am – 5:30pm,

37.5 hours per week [all details will be confirmed with the employer]  


£12,000 per annum.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Customer Support Analyst Apprentice

Apprenticeships, Advanced Apprenticeship

Published on 1 Jun 2020