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Customer Support Apprentice

Employer description: 


Bud’s Software is a powerful and intuitive apprenticeship management platform designed to simplify the delivery of apprenticeships and bring the many processes together within a single system. Bud seamlessly combines application management, programme creation, learning delivery, workforce and learner reporting, funding management and more. 



Main role and responsibilities: 



  • Working alongside both the Development team and the Commercial team 
  • Provide technical support up to 1stline 
  • Assist with triaging incidents and tickets received, logging information in Zendesk 
  • Assist with resolution, with proactive monitoring of incidents 
  • Escalation of tickets to colleagues for 2nd/ 3rd line support 



Desirable skills: 



  • Excellent communication skills, both written and verbal 
  • Strong problem-solving skills 
  • Customer services 
  • Technical IT knowledge would be beneficial, but is not essential 



Personal qualities: 



  • Ambitious 
  • Positive can-do attitude 
  • Pride in delivering to our promises 
  • Team working skills 
  • Desire for self-improvement 
  • Interest in technology
  • Team player 



Desired qualifications: 



A minimum of 5 GCSE's (grade A*-C) including English and Maths. 



Future prospects: 



Upon completion of your apprenticeship, you will have the opportunity to join the business as a permanent member of staff or progress onto a more advanced qualification. 



Important Information: 



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


Customer Support Apprentice

Apprenticeships, Advanced Apprenticeship

Published on 30 May 2020