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Degree Apprentice - Support Analyst

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Employer description:

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you.


At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are interested in joining a team whose priorities are looking after our most important customer, our employees, then get ready to join our company! 

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Key responsibilities:

  • Dealing with customers from non-technical to technical staff via email/phone. Chat etc.
  • Using SNOW or similar helpdesk call logging software, will involve logging and updating incidents
  • Software releases and upgrades using custom scripts.
  • Diagnosing and solving a range of problems in response to incidents raised by customers.
  • Using remote connections to access customer environments.

Degree Apprentice - Support Analyst

Beeston, Nottingham NG9, UK
Apprenticeships, Degree Apprenticeships
££20,000 - £25,000

Published on 3 Jun 2022

Deadline 30 Aug 2022

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