Desktop Technician Apprentice

QA

Apply From: 17th of May 2019
Application Deadline:
Salary: £18000.00 per year
Start Date: 17th of May 2019

Employer description:


Located at Baylis Business Centre on Stoke Poges Lane, Slough; Doctor Tech has been providing computer repairs and managed IT Support for many years. We deliver IT services and solutions for business as well as personal.


Roles/Responsibilities:



  • Hardware Troubleshooting: Desktops, Laptops, NAS Drives, Printers, Routers, Projectors
  • Software troubleshooting: Internet Explorer, Chrome, Safari, Printer drivers, Scanning Apps, Sage, Windows, macOS, Remote support, OS Upgrades
  • Gain experience in: Windows 10, macOS (High Sierra/Mojave)
  • Gain awareness of: Windows Xp, Vista, 7,8,10. Mac OS X 10.6 (Snow Leopard) onwards
  • Office Applications: Office Suite, Outlook 2007/2010/2011/2013/2016/365
  • Open Office Maintenance: System check-ups, troubleshooting, resolving technical issues
  • Tools used: Take Control, Teamviewer, CCleaner, Glarys, Hard Drive Sentinel, Gandalf, Drive DX

Desired skills:


Technical:



  • Our ideal candidate is someone who already has experience working within a company IT environment
  • Experience in fixing Windows, networking, printers, Word, Excel and internet problems
  • Should be fully capable of problem analysis and resolution without colleague support

Non-Technical: 



  • Excellent presentation and good customer service skills are paramount.
  • Must have an inquisitive mind, be analytical and be able to learn quickly.

Other:



  • Driving skills essential.
  • Candidate must have own car as driving will be a major part of the role.

Training will be given for Apple Mac support.


More experienced candidates will be considered for a supervisor role.


Working Hours 


37.5 hours.



  • Monday-Friday, 9am-5.30pm / 9.30-6pm / 10am-6.30pm,
  • Occasional Saturdays 10am-2pm.

Benefits 



  • Company pension scheme – Nest Fuel payments for site visits Contribution to car insurance
  • Occasional working from home.

Important Information:


QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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