Digital Admin Apprentice - Falkirk (FK2)- 9563

E-Telegence are currently looking for a young and enthusiastic individual to join their team in a busy and dynamic shop environment. This position is designed for an apprentice who is looking to start their career and who has a genuine interest in modern technology and happy engaging with customers over the phone, face to face and through email.

Key Responsibilities:

• Creating, updating and processing support tickets
• Processing invoices through KashFlow
• Processing orders through POS
• Managing customer inquiries through phone, email and face to face
• Troubleshooting and diagnosing primary IT problems
• Operating as first point of contact with customers
• Over time the role may diversify to include hands on technical support with mobile and IT hardware

Required Skills:

• Strong numerical skills
• Good communication, both oral and written
• Logical thinker
• Genuine interest in tech
• Willingness to learn
• Able to take instructions and to execute accurately

Additional Information:

• Monday - Friday 9am to 5pm
• GBP 146.25 Per week

Future Career Progression:

• Developing into a technical support or technician for mobile and tablet devices
• Annual salary increases based on performance

Important Information:

QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website.

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.