Digital Client Success Apprentice

LDN Apprenticeships

Not taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • Business & Admin
  • IT
  • Sales and Marketing
  • Telecommunications
  • Technology

You will learn the required Digital Client Services skills including:

  • Work with the CRM and other databases.
  • IT tools, such as MS Excel, & presentation software to collect, analyse and communicate customer data to improve the effectiveness of the business.
  • use communication tools including email, CRM systems & databases, to gather & share customer information to manage & develop customer relationships.
  • Customer relationships require an understanding of business processes using digital skills.

In this role you will work closely with a variety of teams across ROI Hunter organization - mostly with the Sales team, Marketing team and Product teams to develop relationships and drive revenue by negotiating and optimizing complex opportunities with strategic clients.

Responsibilities:

  • Serve as the primary contact to existing and new clients.
  • Help clients with platform adoption
  • In cooperation with other team members develop and actively manage short-term account plans based on client's direct response marketing objectives

 

You will be expected to attend a broad range of workshops to support your development including:

  • Project Management
  • Systems Analysis
  • Sales
  • Emerging & Future Technologies
  • Effective Business Communication
  • Finance
  • Tech Tools
  • Emotional Intelligence
  • Power of Excel
  • Security
  • Improving Customer Experience (Service Orientation)
  • Becoming a Leader

You will have the opportunity to learn Digital Skills to fulfil the requirements of the role. The Client Sucess Apprentice will establish and strengthen client relationships with a focus on driving revenue, advertiser education, platform adoption & advertiser satisfaction.

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