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Helpdesk Apprentice

Employer description: 
We are commercially focused technology strategists who help clients outperform their competitors through proven leadership, management and support. We are recognised internationally for developing winning standards that guarantee results. 

Vacancy description: 
The apprentice we are looking to hire must be able to manage themselves and take responsibility for their work.
We expect them to be an employee capable of delivering work of value to our clients.
You will be office-based. 

Main Role / Responsibilities:
Working in conjunction with the IT Team:
• Speaking with customers on the phone as part of the helpdesk
• Logging Support Tickets
• Gathering Information and resolving technical issues

Working with technical products we specialise in: 
• Office 365/Microsoft 365
• Watchguard firewalls and wireless
• Azure
• 3CX phone systems
• Datto BCDR
• Cisco switches
• Hyper-V
The candidate is not expected to be conversant with these when they start, this is what we will train them on over and above the core apprenticeship training.

Desirable Skills: 
• "Do the right thing"
• Ambitious
• Interested in cutting edge knowledge
• Commercially astute
• Will to do whatever it takes

Desired Qualifications:
Minimum 5 GCSE's, grade A-C, including English and Maths.

Working week:
9am - 5pm.
Monday - Friday.
35hrs per week.

£10,000 - £16,000 per annum. [depending on experience]

You will be starting as a Level 3 apprentice / Level 4 apprentice, depending on experience.

Future Prospects: 
Progression into a full time role upon completion.

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Helpdesk Apprentice

Advanced Apprenticeship

Published on 1 Jun 2020