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Home based Virgin Media O2 - Customer Service Advisor

Salary: £18,525 p.a. O.T.E. £20,377

Role. Virgin Media O2 Customer Service Adviser

Discounted 02 Mobile tariffs and packages

Wide ranging discounts on retail, health & wellbeing, travel, technology and much more!

Location: Homebased

Hours: Full-Time - 37.5 hours per week. Various fixed shifts available.

Contract: Permanent

As a customer service advisor, you will join Capita as part of our Virgin Media O2 client team supporting new and existing Virgin Media O2 customers.

Virgin Media O2 is the UK's largest and most reliable mobile network, with exciting expansion plans ahead! Now is time to become part of our team and join us on our exciting journey! We strive to provide a personalised, premium service which continually improves our customer's experience. Using advanced technical support tools, our platinum service ensures our experts - that'll be you - are able to help our customers where and when they need it. We'll provide you with the tools and training needed to excel in your role, you need to bring your "can-do" attitude and a passion for customer service.

What you'll be doing:

  • Supporting with inbound calls within a virtual contact centre
  • Delivering a service which makes Virgin Media O2 customers feel valued and supported
  • Dealing with a number of customer questions and queries

What we're looking for:

  • Confidence and the ability to communicate clearly and effectively
  • An ability to learn new skills quickly, including adopting new processes and technology
  • An ability to think on your feet and adapt to different situations
  • A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
  • Ideally, experience working within a customer service environment.
  • A quiet space to work at home with a strong WIFI connection

What's in it for you?

  • A competitive salary of £18,525
  • An additional annual attendance bonus of £1,852.5 paid quarterly 
  • Discounted 02 Mobile tariffs and packages
  • Cycle to work scheme
  • Access to Private Medical Insurance & Health Assessment plans
  • 22 days' holiday (pro rata) plus public holidays
  • Pension scheme
  • childcare scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You'll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

What will happen next:

  • Choose apply now to fill out our short application
  • Your application will be reviewed by our global recruitment team
  • We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from and complete as soon as possible
  • Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Home based Virgin Media O2 - Customer Service Advisor

United Kingdom
Full Time
££20,000 - £25,000

Published on 3 Dec 2021

Deadline 27 Jan 2022

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