Contact Centre Agent - Operations

Apply From: 1st of May 2019
Application Deadline:
Start Date:

Salary - £20,270 per annum

Are you committed to delivering exceptional customer service?

Our Wholesale Services team in Lincoln operates at the heart of the business.

We are recruiting for Contact Centre Agents to join the team on a full time basis on our 06:00 to 23:00 working window. As the operational "shop window" of Anglian Water we have a critical role to play in handling customers' calls and emails when they need help and advice regarding our Water and Water Recycling services.

What will you be doing?

By joining our team you will help our customers by taking telephone enquiries in a way that is positive, friendly, flexible, accurate and empathetic.
You will get the best outcome for the customer every time, so flexibility and the ability to listen and understand the customer's needs is essential.

You will be able to demonstrate a good understanding of front-line customer service and join us in our aim to achieve 100% very satisfied customers.

What do you need?

Ideally educated to GCSE or equivalent, you should possess excellent communication skills, with the ability to interpret and interrogate information and data within our systems using your strong IT skills.

From your proven experience in providing excellent customer services, you will have the ability to communicate on all levels, displaying a confident and focussed attitude towards your workload. You will be self-motivated and driven to do your best at all times and show a willingness to continue to learn and develop in your role.

What benefits do we offer?

Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:

  • Bonus scheme
  • Private health care
  • Competitive pension scheme
  • 26 days annual leave rising with length of service
  • Flexible benefits to support your wellbeing
  • Flexible working (dependent on your role)
  • Plus lots more!

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

If you are offered a job with us, you'll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks.

Closing date: 13th May 2019

Interview dates: 28th and 29th May 2019

See all opportunities by Anglian Water Services