Bow School is a comprehensive secondary school and sixth form for boys and girls, located in Bromley-by-Bow in the London Borough of Tower Hamlets, England. It has a roll of about 600 students and increasing.
The primary focus will be to help support the day-to-day running of the school’s ICT network. And help deliver excellent first class technical support to ICT end users in a business educational environment.
This role is focused on delivering a high level of satisfaction and the main drive at all times will be to ensure that end users are being supported and that issues are being addressed and processed in a timely manner.
Main role and Responsibilities:
- Ensure that all clients have up-to-date antivirus definition
- To inform the Network Manager of any concerns relating to the security of ICT.
- Assist with the maintenance of the wired and wireless ICT networks across the school sit
- To provision ICT equipment and services on site for curriculum, teaching and learning, administrative and community user
- Block and unblock web sites as requested/appropriate in accordance with the school's ICT and safeguarding policy
- To manage the warranty and repair of ICT system
- To abide by all licencing requirements when deploying operating systems and software
- Play an active part in keeping the ICT asset register up-to-date, especially when moving or deploying equipment around the school.
- Assist with disposal of retired equipment in line with school policies
- To utilise methods of loaning ICT equipment, e.g. sign-out sheets, electronic records of loans etc.
- Regularly check the helpdesk throughout the day, actively taking on jobs and using it as one of the tools to manage your workload
- Utilise escalation routes with 3rd party suppliers.
- Deploy operating systems and software in accordance with the approved software/licencing list.
- Assist with the management of the VOIP system, e.g. PIN resets, name changes, telephone moves etc.
- Assist with the technical management of the school's Management Information System and Virtual Learning Environment (e.g. that they are installed and accessible to the relevant members of staff.)
- Assist with the technical management of web-based resources (e.g. installing pre-requisite requirements/plugins, dealing with login issues etc.)
- Notifying the Network Manager of any inaccuracies found in ICT Support documentation.
- Research potential suppliers and obtain best prices on ICT equipment.
- Support staff in their use of ICT
- To act as the first point of contact for printer issues, logging requests with the printer management company where issues cannot be resolved by the ICT Support Team.
- Check backup Jobs.
- Provide technical support for ICT applications and equipment.
- Aid the successful implementation of the school’s acceptable ICT usage policy.
- To run general housekeeping tasks and other routine checks on all compute
- Maintain peripheral ICT devices supported by the department.
- Serve as the first point of contact for walk ins and certain helpdesk queries.
- Knowledge of computer systems and networking technologies
- Experience of VLE technologies
- Good organisational skills
- Ability to think and plan effectively
- Ability to work independently and to take responsibility
- Excellent communication skills
- Commitment to professional development and willingness to learn new skills
- 7 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.