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ICT Modern Apprentice - Edinbugh (EH16) - 1423

Employer Description

A university that was founded in 1582, is the sixth oldest university in the English-speaking world and one of Scotland's ancient universities. The university is deeply embedded in the fabric of the city of Edinburgh, with many of the buildings in the historic Old Town belonging to the university

Job specification:

Job description

Within this position, you will be working with a team of 3 ICT Service Officers you will be providing 1st and 2nd line ICT technical support to around 500 users within the University' s accommodation, catering and events ( ACE)businesses, across almost 100 residential and commercial locations around the city. Duties will include a wide range of support, administrative and project related tasks.

The ideal candidate will have a strong interest in ICT. Previous experience in a technical and/or customer service environment would be advantageous.


Duties will include:

  • Daily management, allocation and updating of the support requests in our call management system
  • Diagnosing and resolving technical problems reported by users
  • Liaising with the University' s central Information Services team and appropriate 3rd parties
  • Creating and maintaining documentation
  • Following data protection requirements in the use and retention of information
  • Installing and configuring software on users PCs in order to maintain equipment is up to date
  • Responsible for monthly roll out of PCs for the estate ACE
  • Re-imaging of PCs within ACE
  • Asset management and auditing of IT and telecoms equipment
  • Learning how to use the IT tools and techniques required to fulfil the main duties and responsibilities of IT professionals in the workplace
  • Assisting in the delivery of training for staff, student and visitors
  • Assisting with software, infrastructure and telecoms projects


  • Organizational and planning skills with a keen eye for detail
  • Confident, enthusiastic, self-motivated and a drive to succeed in IT
  • Good task management and timekeeping
  • Proactive attitude to problem solving and shows enthusiasm for learning new skills
  • Ability to work in a fast-paced environment
  • A good team player and can also add value working independently
  • First class interpersonal skills and the ability to provide excellent customer service

Qualifications required

5 standards ( Level 1 - 3)OR 5 National Level 5 grades, both qualifications including Maths and English would be ideal

Other Important Information

Our working week - Monday - Friday, 35 Hrs Per week


University Benefit Scheme, which are a wide variety of Staff Discounts, Pensions Schemes, Bicycles Plus and Gym Discounts.

ICT Modern Apprentice - Edinbugh (EH16) - 1423

Apprenticeships, Advanced Apprenticeship

Published on 23 Jul 2019