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ICT Technician- Apprentice

About the company:

At Viosec Systems we have the inspiration, passion and vision to succeed through leadership and teamwork. Viosec Systems is a completely independent CCTV and security distributor and not tied to any product in the marketplace ensuring that we deliver the right products and service at the right price.

Our aim is to source the best products from our key suppliers to the Installer. We have access to a huge portfolio of products with our aim to deliver up to 98% of available products the next day.

Our offices are in Bredbury, Stockport, just off Junction 25 on the M60 and adjacent to Bredbury train station with a bus stop 10 meters from the office.

We are open Monday to Friday from 08:30 - 17:00.

We have worked within the security industry for over 25 years and understand that it is key to deliver on service as much as it is on products and cost-effectiveness. 

Brief job description:

We have an exciting new opportunity for an ICT Technician with Viosec Systems, which is a security Systems Company based in Stockport.


Your role will be to work in a small team providing overall day to day ICT logistics support for the company and customers. Some maintenance of websites and app experience would be advantageous. The role includes identifying, targeting and developing our existing website to improve our customer experience whilst adding new products, imagery and descriptions. Experience in software development (Web), Infrastructure Technician, Digital Marketer and Cyber security is an advantage but is by no means essential. Learning how to dial into systems to offer technical support will be essential, however, training courses will be given to expand your knowledge on this.  

Training to be provided:

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals
  • Business Processes & Customer Services
  • Networking & Architecture
  • Mobile & Operating Systems
  • Cloud Services
  • Coding & Logic

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Main duties and responsibilities: [will include:]

  • Provide ICT support to the company
  • Operate and manage spreadsheets and app management
  • Repair and provide maintenance to ICT equipment
  • Maintaining returns department
  • General office admin such as, using Microsoft packages, sending emails to clients
  • Maintain all ICT Technician Equipment/Spares and maintain good organisation within Technician space
  • Installing hard drives into machines sold to clients
  • Viosec Systems own website and app management
  • Maintaining technical support department
  • Assist technical enquiries from customers over the phone
  • Be willing to go on additional training courses that the company will provide to better personal development

Skills required:

  • Good understanding of fundamental computer knowledge
  • Problem solver
  • Knowledge of Microsoft Office
  • Professional manner on the phone

Personal qualities:

  • A love for technology
  • Excellent interpersonal skills
  • Ability to work in a busy environment
  • Good time management and punctuality

Desired qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
  • (Optional) HTML, HTML5, CSS, PHP, Adobe photo shop or equivalent

Working week: 

Monday - Friday / 40 hours per week. 

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position after your initial 3-month probationary period.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

ICT Technician- Apprentice

Bredbury, Stockport, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020