Infrastructure Analyst Apprentice- Richmond (TW9) - 3754

QA Apprenticeships

Not taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • IT

Employer Description

This is an opportunity to develop your skills at one of the world' s leading digital archives. The National Archives is looking for a motivated and creative individual to join as an Apprentice.

Job specification:

Job Description

You' ll be actively involved in the technical support of the IT infrastructure and the deployment of technology projects gaining hands-on experience of servers, storage and other systems.

Enjoy the opportunity to work with colleagues and third party suppliers to provide technical support and troubleshooting of the infrastructure so that services are always available to the public and internal customers.

If you' re keen to develop your technical skills in an operational role, this Apprenticeship will equip you with the broad range of skills necessary to progress your career in IT.

This 13 month Apprenticeship is offered as part of a 2 year fixed term contract.


What you' ll do:

  • Undertake blended learning activities to gain knowledge with a mix of workplace experience, class based training and online learning to complement work undertaken in the workplace
  • Provide technical support and administration of our Infrastructure environment including our data spaces, servers, storage &backup, virtual platform, operating systems, security, mobility, management tools, communication services and desktop build
  • Work with colleagues and suppliers to deliver technology projects
  • Respond to incidents, working with third parties and colleagues to investigate, analyse and resolve issues and service interruptions and to resume normal service as soon as possible following the approved incident management process
  • Work with colleagues and suppliers to confirm that appropriate security is in place across all of the systems and services
  • Create and maintain documentation and ensure that technical and procedural documentation is in place and up-to-date
  • Act to prevent problems, reporting and escalating issues where necessary
  • Identify and take forward improvement opportunities and contribute to the overall service improvement plan

In years 1 and 2 as you learn and develop in the role you, will be expected to take an active role in our IT Transformation Programme and provide support in:
  • Maintenance processes and troubleshooting using digital tools and techniques
  • Recording, analysing and presenting data
  • Problem solving and managing workflow
  • Cabling and connectivity
  • The architecture of computer systems
  • Coding and logic
  • Communicating with our customers

Desired Requirements/Qualities:
  • General understanding of ICT through study or experience and good technical skills such as the ability to troubleshoot Microsoft Windows operating systems.
  • Strong problem solving abilities
  • Passion and enthusiasm for new technology with a pro-active, self-motivated and positive attitude
  • Ability to work to deadlines
  • Willingness to help out and perform other roles where required to achieve the team objective;able to work independently or with others in the team

Desired Qualifications

3 x GCSE ( or equivalent)at grades A-C in any subject plus GCSE English and Maths ( or equivalents)at grade D or above

Working Week

36 hours per week

  • We run regular wellbeing initiatives and offer an Employee Assistance Programme and an eye care voucher scheme. We also have a sports and social club, an on-site gym and a Friday night bar.
  • This is a full-time, two year Fixed Term Appointment with the possibility of a permanent role at the end of the period
  • As an apprentice you will be working towards a project management qualification recognised by the IPMA at level D

Important Information

QA' s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

Apply link

http: //

Sign-up or log in to apply

Cookies: By continuing to browse the site you are agreeing to our use of cookies. For more details see our cookie policy.