Infrastructure Engineer Apprentice - Hemel Hempstead (HP2) - 11223

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  • Apprenticeships
  • Advanced Apprenticeship
  • IT

It's an exciting time looking for a special role to take that first step on your chosen career path.

Sopra Steria has a global team of more than 38,000 employees working across 20 countries – with around 6,700 in the UK alone. Together we support the systems, services and processes that make today's world turn, finding real solutions to our clients' business challenges and touching the lives of millions around the globe each and every day.  By joining our innovative and dynamic UK team, you will be given access to a diverse set of roles and opportunities to help you to shape a successful and rewarding IT services & consulting career.

Role Details:

•This role is for an apprentice in the Remote Operations Centre Based in Hemel Hempstead in support of new business

•Full training will be provided for a successful candidate

•The role involves remote systems monitoring and taking appropriate action as a result of an alert or request

•Answer to end users via telephone. The call will be recorded within our service management tool set by the individual

•Maintain Operational and User procedures to ensure that Team Leader is informed of progress

Key activities in the early phase will be:

• Identify opportunities to standardise/automate routine activities

• Reporting – Standard Monthly Customer Reports

• Internal reports, reviewing targets vs service levels

• Quality – Health checks, Document Management, Audits

• Admin – Chasing reports and updates, reminding Service Managers to complete certain repeatable tasks, updates to Account Directory

Key Candidate Competencies:

Somebody who enjoys problem solving and would be happy to take ownership of issues will excel in this role. The successful candidate will work 12 hour shifts initially within office working hours, when competent this candidate will be trained in working night shifts as well as weekends. Training will be provided but somebody with a good IT grounding with an interest in technology is required.

Drive and Interest in:

•Technical Awareness  

•Setting High Standards

•Team working

•Effective Communication


•Change Orientation

Person Specification


•Happy to work 12 Hour shifts

•Happy to work overnight on a rolling shift pattern

•Good communicator

•Excellent written and spoken English


•Training and development is at the heart of ensuring that you know how you can truly develop your competencies and maximise your potential. Once on board, you can tell from our Career Framework where you fit in the organisation and how you can develop your career, either within your job and area of expertise or across different expertise areas. This forms a solid basis for a personalised development plan, which incorporates different aspects of training.

•At Sopra Steria we recognise that our biggest asset is our people – their motivation, capability and commitment. And we recognise that our success as a business depends upon having a highly engaged team.  We operate a meritocracy and like to support and nurture fresh talent.  As such, we would hope that successful candidates coming out of the apprenticeship scheme should go on to enjoy a long and rewarding career within our business.

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