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Infrastructure IT Technician Apprentice



Be part of something special; come join the BlackBerry Technical Support Team! 



Today, BlackBerry® is a transformed company. We’re no longer about the smartphone, what we once did for smartphones is what we’re now doing for Enterprise of Things (EoT) – envisioning, enabling and securing new forms of communication that are connecting the business world in extraordinary new ways. We have the most complete and advanced end-to-end solutions to enable EoT, and our ideas lead the way in the hottest markets like cyber-security, SaaS, neural networks and autonomous vehicles.



Are you the person we’re looking for? 



Joining the BlackBerry Apprenticeship Programme, you’ll have the opportunity to join a world class Enterprise Support team, who work directly with customers to resolve critical technical issues. With one day a week spent at college, and the remainder of your time spent in our EMEA HQ in Maidenhead, you’ll take part in extensive technical and product training alongside mentorship and support from experienced team members. With the combination of your academic work and BlackBerry training and mentoring, you’ll be able to use your technical and customer support skills to contribute to the resolution of live cases and support our valued customers, as a fully trained professional member of the team.



In return for your talent and enthusiasm we will provide you with professional tools and training with fantastic opportunities for development, and the chance to thrive in a dynamic environment, working alongside outstanding colleagues. In short, you bring the talent and we provide the environment, tools and resources for you to build your skillset and accelerate your growth & personal development.



On the successful completion of your apprenticeship, you will receive the Level 3 Infrastructure Technician qualification, and your apprenticeship will last between 18-24 months, dependent on length of time taken to complete assessments. 



In this role, you will: 



BlackBerry office based:



  • Participate in technical training at BlackBerry, with a focus on BlackBerry products, computer networks and Windows Server.
  • Develop soft skills through shadowing existing team members and coaching & mentoring.



Classroom based Training:



  • Spend time onsite at a QA centre studying a total of five main modules relevant to the Level 3 Infrastructure Technician Qualification and your work at BlackBerry.



Using your combination of both experiences, you will then:



  • Progress from initially working with customers through email to handling live customer calls, taking ownership of cases end to end and bringing resolution to customer issues.
  • Collect information and performing troubleshooting of BlackBerry Unified Endpoint Manager , iOS®, Android™, Windows®10 and Mac OS® X
  • Identify and document potential software defects
  • Prepare escalations to Software Development, managing escalations that are waiting on Software Development to ensure traction and movement is occurring
  • Participate in beta tests of new BlackBerry software, early testing of new product offerings, version releases and service packs 



You will have:



  • A strong interest in IT and enterprise solutions
  • Excellent interpersonal skills, both oral and written
  • Strong attention to detail
  • Enthusiasm to learn and the ability to pick up new concepts quickly
  • The ability to multitask in a fast paced and dynamic environment



Interested to learn more? We’d love to hear from you! 



Desired qualifications:



3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 



Benefits Include:



  • Benefits: £300 to be used on Fitness/gym membership
  • 25 days holiday per year plus bank holidays
  • Food/drink supplies provided per week to be used for lunch purposes
  • Medical Insurance
  • Dental Insurance
  • Personal Pension Scheme with Aviva
  • Group Life Insurance Scheme
  • Long Term Disability Insurance
  • Eye Care/VDU Vouchers
  • Blackberry Cycle to Work Scheme
  • Season Ticket Loan
  • Travel Assistance
  • Emergency Travel Insurance 






£17,000 per annum. 






Blackberry Assessment Days - 10th July - 11th July 2019 






Important Information: 



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


Infrastructure IT Technician Apprentice

Maidenhead SL6, UK
Apprenticeships, Advanced Apprenticeship

Published on 1 Jun 2020