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Infrastructure Technician Apprentice

Employer description: 

One of the largest software services and solutions business in the UK. We provide you with leading insights, expertise and practical help across Software Services and Security Solutions. 

Job overview: 

Currently seeking a self-motivated, enthusiastic individual for an IT apprenticeship position. The sole purpose is to provide essential specific software application support to all external customers and internal users on site.

Main responsibilities: 

  • Resolving end users support calls
  • Managing support calls throughout their life cycle
  • Using online Service Desk to handle support calls 
  • Provide consistently professional and high-quality interface between Services Team and its customers
  • Application Support & management
  • Liaising with external resources (suppliers/manufacturers/support providers)

Desired skills:

  • Ability to work under own initiative 
  • Ability to follow written and verbal instructions 
  • Ability to work to strict deadlines 
  • Ability to provide training to other team members, and other employees 
  • Ambitious and willing to work towards specialisation in corporate systems 
  • Excellent communications and interpersonal skills 
  • Good documentation skills 

Desired qualifications: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above. 

Future prospects: 

You’ll have the opportunity to progress into full time work upon successful completion of the apprenticeship.

Important Information:  

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Infrastructure Technician Apprentice

Randalls Way, Leatherhead KT22 7TW, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020