Employer description:

Founded in 1990, Plan-It Business Systems have succeeded in establishing a diverse client base from a small family businesses in the Northwest UK to corporate global companies with multiple organisations spanning Australia, South Africa, India, Europe and the Middle East to name a few.

Our philosophy is to provide a support service that truly is the envy of our competitors. Our commitment to customers has no boundaries and we look to every client for a long lasting successful partnership, which can and has, spanned decades.

Main responsibilities:

Set-up new starters, ensuring all required software, hardware and accounts are provisioned
Ensure operating systems are kept up to date
Set-up and maintain user e-mail accounts
Provide troubleshooting for network, computers (Windows and Mac OS), printers, and others
Liaise with external suppliers for the repair of equipment under warranty
Assist with installing servers and provide support/troubleshooting
Set up, maintain and remove user network accounts where appropriate
Carry out routine network maintenance tasks
Supporting roll-out of new applications
Creation of guideline usage documentation for IT services
Provide first line support for PC & Server Hardware issues
Manage company domains and ecommerce sites
Create and manage audit of all IT equipment

Desirable skills:

Can work on his/her own initiative
Demonstrate practical knowledge and problem-solving strategies
Keep abreast of new developments in software and hardware
Have high quality interpersonal skills
Prioritises tasks and manages time effectively

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Future prospects:

A full time position will be available for the right candidate on completion of the apprenticeship.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Infrastructure Technician Apprentice

Infrastructure Technician Apprentice