Infrastructure Technician Apprentice

Employer description: 

Founded in 1990, Plan-It Business Systems have succeeded in establishing a diverse client base from a small family businesses in the Northwest UK to corporate global companies with multiple organisations spanning Australia, South Africa, India, Europe and the Middle East to name a few. 

Our philosophy is to provide a support service that truly is the envy of our competitors. Our commitment to customers has no boundaries and we look to every client for a long lasting successful partnership, which can and has, spanned decades. 

Main responsibilities: 

• Set-up new starters, ensuring all required software, hardware and accounts are provisioned 
• Ensure operating systems are kept up to date 
• Set-up and maintain user e-mail accounts 
• Provide troubleshooting for network, computers (Windows and Mac OS), printers, and others 
• Liaise with external suppliers for the repair of equipment under warranty 
• Assist with installing servers and provide support/troubleshooting 
• Set up, maintain and remove user network accounts where appropriate 
• Carry out routine network maintenance tasks 
• Supporting roll-out of new applications 
• Creation of guideline usage documentation for IT services 
• Provide first line support for PC & Server Hardware issues 
• Manage company domains and ecommerce sites 
• Create and manage audit of all IT equipment 

Desirable skills: 

• Can work on his/her own initiative 
• Demonstrate practical knowledge and problem-solving strategies 
• Keep abreast of new developments in software and hardware 
• Have high quality interpersonal skills 
• Prioritises tasks and manages time effectively 

Desired qualifications: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 

Future prospects:

A full time position will be available for the right candidate on completion of the apprenticeship. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.