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Infrastructure Technician Apprentice

Employer description:

Bigfoot Networks were founded 4 years ago. They offer a wide range of services within their business. They use IT support plans to customise business’ specific needs which can be accessed by remote support. As well as this, the installation team take on projects from start to finish. For example, they may have to help the process of office moves and move various computers and cables as all of this would have to be reinstalled.


Bigfoot also deal with hosting, cabling, backup and Wi-Fi. With this being said, the role is predominantly a telephone/helpdesk based role.    



Vacancy overview:


Do you want to learn from the industry leaders, and innovators in the IT sector?


Then start your career at Bigfoot! Bigfoot Networks are delighted to be recruiting for IT Support Apprentice to join their team based in Gateshead.



Tasks to be trained in:  



  • Maintaining ICT equipment
  • Providing technical assistance
  • Installing and configuring hardware
  • Resolving faults
  • Upgrading or replacement of equipment as needed



This would be a predominantly a helpdesk role, so having great communication is a key requirement.



Duties will include:



  • Resolving queries
  • Problem solving
  • Providing technical assistance
  • Maintaining ICT equipment
  • Installing and configuring hardware
  • Resolving faults
  • Upgrading or replacement of equipment as needed



Required Skills:



  • Good attention to detail
  • Motivated
  • A passion for learning
  • Team work
  • Excellent time keeping and punctuality
  • Excellent communication skills
  • Problem solving skills
  • Passion for technology



Training to be provided:



  • Level 3 Advanced Apprenticeship in ICT
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • Networking Fundamentals
  • Mobility and Device Fundamentals
  • Business Processes
  • Cloud Fu
  • Coding and Logic



Skills Required:



  • Good attention to detail
  • Highly motivated
  • Good communication Skills
  • Passion for learning
  • Passion for technology



Desired qualification requirements: 



  • 5 GCSE’s A*-C including Maths and English



Hours and Benefits:



  • 9,00am – 5.00pm (37.5 hours per week) with 30 minutes lunch
  • 20 days holiday entitlement per year
  • On-site experience
  • Onsite Café and gym



There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.  



Location & Travel:



  • Free car parking onsite
  • 3-4 minute walk from Metro Centre
  • Located in Gateshead 7-8 Delta Bank Road
  • Fundamentals 



Important Information:



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


Infrastructure Technician Apprentice

Gateshead, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020

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