Skip to main content

Infrastructure Technician Apprentice

Employer description:

Pembroke College, founded in 1347 by Marie de St Pol, Countess of Pembroke, is proud of its traditions. The third oldest of the Cambridge colleges, it was the first to have its own Chapel, and in the stained glass windows there and in our recently renovated Library is evidence of the way we make light of that history. Located in the heart of the University City, Pembroke presents a tranquil environment with varied architectural styles framing beautiful gardens and open courts.

Openness characterises Pembroke today.

The College is an intimate yet diverse community, committed to welcoming students of exceptional talent regardless of their social, cultural or educational background, and giving them the benefit of contact with a large and distinguished Fellowship. Pembroke thrives on conversations, between generations and disciplines - between undergraduates, graduates and senior members, between current students and our alumni, and between the academy and the wider world.

Main responsibilities:

  • Understand how the College works, the services it provides, how it’s managed and how it fits into the wider University
  • Understand how the IT Department works, the services it provides, what its objectives and constraints are, how it’s managed and how it fits into the College
  • Understand what computer and communication systems, hardware and software are being used to provide these services
  • Monitor and record the behaviour and performance of some of these systems
  • Carry out basic maintenance of printers e.g. re-stocking with paper, clearing paper jams and replacing spent toner cartridges
  • Assist with the diagnosis, maintenance, upgrade and replacement of hardware and software
  • Assist with the provision of IT support to Fellows, students and staff
  • Understand College and University IT rules and alert colleagues to cases of potential abuse
  • Assist with the provision of IT equipment required for IP projects
  • Monitor and maintain the IT Department’s presence on social media
  • Attend approved courses, lectures, seminars and meetings
  • Write notes after such events and brief colleagues verbally
  • Maintain a structured record of what has been learned
  • Responsible for the routine checking and reporting of server room hardware status

As well as anything else that the College may reasonably require from time to time.

Training to be provided:

During the apprenticeship, the apprentice will work towards gaining the following qualifications:

  • Infrastructure Technician Level 3
  • MTA Networking Fundamentals
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • BCS Certificate in Business Processes and Coding and Logic

You’ll also gain on the job training from colleagues.

The College will provide supplemental training to the role such as Manual Handling, Working in Heights, GDPR, etc.

Desired knowledge, skills and qualities:

  • Good customer service skills
  • Honesty and integrity
  • A willingness to engage with and ensure that assigned tasks are completed appropriately in a timely fashion
  • Ability to communicate effectively with a wide range of users of different statuses and IT competence
  • Ability to work closely and effectively with other IT staff
  • Ability to absorb new ideas quickly and apply them appropriately
  • Problem solving
  • Willingness to learn and evolve/expand skillset
  • Ability to assess and create/update documentation for the activities undertaken
  • Mobility on foot or cycle

Other requirements / you should be aware of:

  • You will work from home as and when necessary
  • You may be required to lift computer equipment around the college
  • There will be very occasional evening and weekend work

Desired qualifications:

  • Numerate and literate e.g. Maths, Science and English GCSE at grades A*-C.
  • ICT qualification at GCSE or comparable level.

Working week:

36.5 hours per week:

  • Monday to Thursday: 9am – 5pm (7.5 hours)
  • Friday: 9am – 4pm (6.5 hours)

[30 mins unpaid lunch break]


£12,396.31 per annum.

Future prospects:

The possibility of doing Level 4 at Pembroke College.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



Jenny Baptista - contact details are here:

Or post the application form to Pembroke College, Cambridge, CB2 1RF.

Infrastructure Technician Apprentice

Cambridge, UK
Advanced Apprenticeship

Published on 23 Dec 2020