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Infrastructure Technician Apprentice

Employer description: 

FootfallCam is a technology company (founded in 2001), started by a team of experienced and passionate engineers with the vision of creating the world class products, both hardware and software to serve the global market. FootfallCam provides innovative, high technology products to customers in the UK and around the world, with offices in the UK and in the far-east. Our products range from people counting and footfall analytics to major retailers (footfallcam.com), to our award-winning, interactive Magic Mirror (magicmirror.me), to parental webcam (nurserycam.co.uk) and website design for the childcare sector (nurseryweb.co.uk). We are a small, proudly made-in-UK innovative company that has expanded to the global market. 

Overview:

IT Support Apprentice (Level 3 Apprenticeship)

A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the world. Will involve assisting the team in varied aspects, including device configuration, customer and IT support. 

Key Responsibilities:

  • Offering both a prompt response and a proactive resolution to all support issues within the SLA
  • Answering customer support calls in a timely, clear and professional manner
  • Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
  • Promptly escalate more complex issues to second line technical team
  • Support our engineers on setting up the network within the device during installation
  • Configure network details on devices (set up IP address, gateway, port forwarding etc.)
  • Configure new devices to SQL database on our server
  • As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network

Hours per week: 37.5 hours (Monday-Friday, 9am-5pm)

Salary: £10,000 per annum.

Duration of Apprenticeship: 15 months

Desired skills:

  • Be computer literate
  • Have a high level of written and spoken English
  • Be organised and able to work under pressure - demonstrate ability to prioritize works and meet deadlines
  • Excellent attention to detail
  • Be able to work as part of a team
  • Analytical approach to problem solving
  • As it is our company's business nature to deal with international customers, proficiency in any modern foreign languages (eg. French, Spanish) will be an added bonus but not a requirement

Personal qualities:

  • Friendly and have good interpersonal skills
  • Motivated
  • Enthusiastic
  • Reliable
  • Self-discipline
  • Willingness to learn and to be involved in multiple business functions

Desired qualifications:

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

Benefits:

  • 28 days of annual leave including 8 bank holidays
  • Our office is located near a bus stop and the Guildford train station. [On-site parking is also available]

Future prospects:

When you have successfully completed your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (e.g. Level 4-6) or to progress into full time employment.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Infrastructure Technician Apprentice

QA Apprenticeships
Camberley, UK
Advanced Apprenticeship

Published on 11 Jun 2021

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