Infrastructure Technician Apprentice - London (WC2N) - 4321

QA Apprenticeships

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  • Apprenticeships
  • Advanced Apprenticeship
  • IT

This role is focused on assisting the TSG department in maintaining the IT user hardware for the London office and maintaining a high level of customer satisfaction.This includes laptops, desktops, AV kit, printers, and loan kit. The person in this role will also act as a runner for the Helpdesk team for issues that cannot be resolved remotely. The first six months will focus on hardware and laptop builds, the second on front line helpdesk.

A key component of the support operation at Bain is the use of the HD+ticketing and inventory system. Apprentices will receive training on the ticketing system as well as exposure to the other technologies and administrative processes required to execute the duties of a TSG Apprentice.This person will learn support skills in a pressurised environment and be able to expand their technical ability across a range of software, hardware, and mobile platforms whilst completing their Apprenticeship course.

This role will suit an individual with a keen interest in helping others by fixing computer hardware and dealing with support requests over a variety of technologies.Their work will be of a high standard, and they will be able to work both independently, and as part of the Helpdesk team.

Bain &Company is recognised as one of the leading international management consultancy firms.We assist major corporations worldwide with strategy formulation, acquisitions, organisational design and performance improvement.

Job specification:

Key responsibilities:

  • Develop the skills required to be the primary contact for IT related problems and issues for Bain employees
  • Learn and develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware ( mobile devices, phones, server access, AV equipment, etc.)
  • Perform consistent follow-up with users to ensure complete resolution and user satisfaction
  • Learn the Bain image and PC configuration and testing process to build and deploy notebook and desktop computers
  • Maintain the PC hardware for Bain London, making sure all broken/unusable kit is repaired or disposed of in accordance with policy
  • Help maintain the central inventory system in the HD+ticketing system
  • Use Active Directory and other Bain tools to create and manage user accounts and set permissions
  • Participate in the arrivals and departures process, including preparing new starters desks and laptop bags
  • Collect waste toner for recycling
  • Assist with AV and VC issues in meeting rooms
  • Assist the Helpdesk when a desk visit is required on a range of Windows 10 and hardware issues
  • Help keep the TSG department tidy and fully stocked with consumables
  • Occasional lifting and moving of computer equipment, generally weighing less than 20 Kg
  • Perform other duties and activities as assigned, or as responsibilities and workloads dictate
  • Time will be given for the individual to attend training courses
  • The role description may be subject to change, depending on current requirements within the business.

Personal qualities:
  • Experience working with IT hardware
  • Experience in a corporate environment

  • Essential - GCSE level or equivalent Maths, English
  • Optional - GCSE level or equivalent Computer Related Studies

Benefits &Future prospects:
  • 10% performance related annual target bonus ( pro-rata for the contract duration) ,
  • 25 days holiday,
  • Pension,
  • Life assurance ( 3x salary) ,
  • Long term disability cover,
  • Group critical illness cover,
  • Private medical health insurance,
  • Company sick pay,
  • Travel insurance.
  • In addition we have some health &wellness benefits such as a free on-site gym, private in-house GP, physiotherapist, nutritionist and resilience coach/counsellor.

Additional Information:
  • Monday - Friday, 9am - 5: 30pm

Important Information

QA' s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

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