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Infrastructure Technician Apprenticeship

Employer description: 


This is a Secondary School. 



Job overview: 



Do you have a passion for IT? And new and emerging technology? 



Would you like to develop this by supporting staff and children in schools, providing technical support for IT and invigorating the technology curriculum? 



If so, Alderbrook School could be perfect for you!  



Main role and Responsibilities: 



  • 1stLine Support – Telephone/ Remote 
  • 2ndLine Support – Desktop 
  • Some 3rdLine Support – Server 



Desired skills: 



  • Good communication – One of the most important skills. Able to utilise both written and verbal methods
  • Must have interest in IT (not just computer games)
  • Knowledge of Microsoft Windows
  • Proactive – identify tasks or issues, bring to IT Team attention
  • Team player – must be able to work with other team members when required, accepting or communicating findings, ideas and instructions. Some tasks involve being a team member, others being a team leader
  • Problem solving – Crosswords, Sudoku etc. – demonstrate methods of working through a problem to find a resolution
  • Approachable and friendly – must display a ‘can do’ attitude
  • Eager to learn – continuous training provided, but able to investigate on own initiative
  • The job involves going up and down stairs and carrying PC’s and laptops around site – no lifts
  • Able to work on own initiative – don’t wait to be asked
  • Logical and forward thinking – Investigate technology and solutions, bring forward ideas 



Desired qualifications:  



3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 



Training and Development Skills offered: 



  • Advanced problem solving – identifying and solving issues methodically (utilising the 7 layer OSI model)
  • Computer and Classroom device fault diagnosis and repair
  • Device upgrade, replacement and maintenance
  • Windows 10 deployment, configuration and maintenance
  • Microsoft Azure/ Office 365 AD Sync
  • Software packaging and deployment
  • Network management – Client/Server and switch configuration, physical infrastructure
  • User identity management – Onboarding and Offboarding user processes
  • Active Directory, Security groups and Permissions
  • Classroom support – Providing support to Staff and Students when required
  • Exam support – Access arrangements, Data security and Encryption
  • User support – Providing training and advice
  • Support ticket management and escalation processes
  • Change Management – Procedures used for making changes that could affect operations
  • CCTV, Managed printing, Safeguarding, Telephone system, Backups, Software knowledge, GDPR and Data Security 



Important Information: 



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


Infrastructure Technician Apprenticeship

Apprenticeships, Advanced Apprenticeship

Published on 31 May 2020