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Infrastructure Technician Level 3

Employer description:

RivaNET are an IT Services Provider based in Leatherhead Surrey. They have a proven track record working with independent schools and colleges across the UK to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and excellence in education.

Job overview:

They are now looking for an Apprentice Infrastructure Technician to be based at one of their schools. The successful candidate will be DBS checked, as this is a mandatory requirement.

Main responsibilities:

  • Log and analyse support requests from users
  • Prioritise requests
  • Investigate how to resolve the user requests and fix
  • Administer the school’s network, IT systems and Applications
  • Escalate issues that require specialist knowledge to senior engineers
  • Install hardware, software and network equipment

Desirable Skills:

  • Basic Computer repair skills
  • Hands-on knowledge and skills with Windows operating systems and Office Applications
  • Good verbal and written communications skills

Personal Qualities:

  • Clarity of thought
  • Ability to deal with users calmly
  • Attention to detail
  • Ability to think through issues and consider options.

Desired qualifications:

At least 5 GSCE’s, including English and Maths at GCSE grade C or above.

Future Prospects:

The potential of full time employment at the end of the apprenticeship programme.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Infrastructure Technician Level 3

Randalls Way, Leatherhead KT22 7TW, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020