Skip to main content

Infrastructure Technician Level 3 Apprentice

Employer description: 

APOGEE TRAINING SOLUTIONS LIMITED is an information technology and services company based out of Trent Villa Main Road Great Haywood, Stafford, and United Kingdom. 

Main responsibilities: 

  • Use of remote tools to assist customers in troubleshooting problems
  • Remote/onsite support and project-based work (Full UK Driving license & Vehicle essential)
  • Build and maintain customer and partner rapport
  • Manage technical issues, solutions and sales opportunity progress by creating cases within the company help desk system
  • Manage case escalation to maintain forward movement on customer issues
  • Ensure clear, professional communication between the team and customer
  • Create and maintain self-help documents
  • Continue education by attending training sessions and reading technical documentation 

Desirable skills, qualities and experiences: 

  • Strong customer service background
  • Previous experience working in IT Support roles is essential
  • Good understanding of Cyber-Security/data protection concepts, including firewalls, antivirus, email security and multi-factor authentication
  • Networking concepts, Including Wired and Wireless Networks, TCP/IP, DNS, DHCP, VLAN’s and VPN’s
  • Server support including but not limited to Windows server Active Directory infrastructure and Hyper-V
  • Strong knowledge of Disaster Recovery and backup technologies and methodologies
  • Desktop support including Windows 7/8/10
  • Thorough knowledge of Office 365, including Office applications, email, SharePoint and Teams
  • Experience with Microsoft Azure platform, including Azure AD and Intune
  • Experience with VoIP platforms, ideally with 3CX and Daisy HVS
  • Experience with Dynamic 365 customer engagement an advantage 

Desired qualifications: 

3x GCSEs (or equivalent) at grade A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above. 

Working week: 

  • Working hours are 37.5 hours a week, Monday to Friday, 9am - 5.30pm. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Infrastructure Technician Level 3 Apprentice

Basingstoke RG24 8PE, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020