Infrastructure Technician Level 3 Apprentice

Employer description:

We are an Oxford-based MSP.

Overview:

We are looking to expand our technical team and are recruiting for the role of Technical Support Apprentice, operating out of our Botley-based offices. The successful applicant’s primary responsibility will be the day-to-day upkeep of our client’s workstations and servers. As a core member of a growing team you will also work closely alongside our Technical Support Manager to help maintain and improve the support services.

Main role / duties:

• Perform 1st line responsibilities.
• Troubleshoot hardware and software issues remotely and in person (where required).
• Communicate with our clients verbally (via telephone) and written (via emails/tickets).
• Monitor the support email queue for any new issues.
• Update the documentation system when new procedures are created or changed.
• Perform daily reviews of backup statuses and other system-critical functions.

Desired skills and personal qualities:

• Strong communication skills
• Honesty
• Worth Ethic
• Determination and persistence
• Flexibility

Desired qualifications:

A minimum of 5 GCSE’s, grade A-C, including English and Maths.

Future prospects:

Possibility of full time employment.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.