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Infrastucture Technician Apprentice

Employer Description: 

Since 1986, we have been making IT work for education and business clients.

Our offices in Hampshire and Cheshire deliver cost effective and flexible IT solutions and services to meet the individual needs of over 500 education and commercial customers.

Our mission is simple – to take away the burden of IT management to enable our clients to focus on their core business.

Our primary sector subsidiary, Drift IT Services, offers IT solutions that underpin teaching and learning in the primary education market

We provide a range of tailored IT services and scalable solutions, offering clients the flexibility to choose what best suits their requirements now and into the future.

Job Overview:

To provide 1st line on-site technical support to a designated School, ensuring the ICT needs of the school are met in relation to teaching, learning and administration.

To provide a professional and courteous service at all times

To provide regular reports to the Account Manager / Virtual Network Manager

The role is backed-up by the Support Team at Medhurst

Main Responsibilities: 


  • To provide technical support to the school’s ICT systems
  • Ensure equipment is installed and ready for use by staff and pupils, for example; PC’s, Laptops, Projectors, AV Equipment, Digital Signage, Printers
  • Ensure IT related services and security systems are working
  • Troubleshoot, resolve or escalate onsite issues with all relevant information
  • Reimaging devices
  • Hardware repair and replacement. From component level to complete device
  • Liaise with third party software and service providers where required


  • Utilise the Helpdesk System provided to manage all tickets and requests
    • Respond to all tickets within SLA
    • Ensure all reported incidents and requests are logged
    • Add time entries and updates to record what work has taken place
    • Ensure customers/users are updated regularly
    • Provide detailed information on a ticket before escalating
  • Communicate with School Staff and appointed Virtual Network Manager
  • Help to maintain customer IT records
    • Asset Management/Inventory (Hardware and Software)
    • Password Records
    • Stock Control
    • Change Control Records
    • Active Directory User Accounts
    • Door Entry/Signing In System User Records
    • E-mail Account provision


  • Manage priorities and working time effectively
  • Attend School Health and Safety, Safeguarding and Security training and adhere to procedures
  • Perform Regular Tasks as set by Virtual Network Manager/Account Manager
  • Be polite and courteous to all clients at all times and present positive image
  • Be ready to start work at your allotted time
  • Be dressed and groomed according to environment. (Specifics will be advised)
  • Adhere to all company policies including Health and Safety, Quality and Information Security
  • Adhere to all company procedures

From time to time you may be required to perform duties outside of the IT Apprentice role. You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you.

Desired Qualifications:

5 GCSE's A*-C including Maths and English at grade D or above. 

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Salary: £8500-£16000- dependant on experience

Working Hours: Monday-Friday, 8am-4.30pm 37.5hrs per week

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Infrastucture Technician Apprentice

Full Time

Published on 3 Jul 2020