IT 1st Line Support Apprentice - Glasgow (G76) - 9341

QA Apprenticeships (old)

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • IT
  • Glasgow remove


Do you want a fantastic opportunity to learn new skills and start a very rewarding career?Start here, apply now!

You will be working for?

A leading company in Software Development.

Be part of QA' s 10k in Tech and add yourself to the UK' s tech explosion!



Job specification:

Your role will be ?

  • Providing excellent customer service to respond to a wide range of incoming customer telephone enquiries related to our software products
  • Updating and troubleshooting customer technical issues via remote desktop
  • Developing customer reports and documentation via Crystal Reports and Microsoft SQL Server
You' re training?

Starts with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering:Operating systems, Server administration, Customer support, Networking and Security.

You will gain a Diploma for Information Technology &Telecommunications Professionals SCQF Level 6 plus MCP in Windows 7/8 Configuration and Interconnecting Cisco Networking Devices Part 1.

This is a fantastic opportunity to start a long and rewarding career in IT.

Who should apply...

The ideal candidate will be?
  • A confident individual with great communication skills
  • Someone with excellent customer service skills and a professional telephone manner
  • Someone with the ability to build rapport and engage with customers
  • Someone with a natural keen enthusiasm for I.T and Software development
  • Willing to learn new skills
  • Someone with 5 standards ( Level 1 - 3)OR 5 National Level 5 grades, both qualifications including Maths and English
Other Important Information?

Daily working hours are from Monday - Friday, 9: 00am-5: 00pm

What happens when I complete my apprenticeship?

You will have the potential to gain a full time position.



It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.

QA' s apprenticeship programmes are part-funded by ESF. The ESF is Europe' s main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens.

Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

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