IT and Business Systems Apprentice

Employer description: 

About Nomad Digital: 

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy. 

Overview: 

We have an exciting opportunity to join our Global Business Systems/Service Desk team as an IT & Business Systems Apprentice. This role is responsible for supporting the Nomad IT team in providing IT services to the company.

Title - IT & Business Systems Apprentice

Program - Newcastle, United Kingdom - Full Time 

Essential duties & responsibilities:

• Work as part of a team to provide support on a number of key business systems such as the Office 365 suite (OneDrive, Microsoft Teams, Exchange Online, SharePoint Online and Azure AD), NetSuite ERP System and Telephone system
• Provide support via phone, email and face-to-face and within the set SLA
• Assist in the investigation of security tickets and the implementation of new systems to improve security
• Provide support on projects as identified by the IT Systems Administrator/Supervisor
• Complete tasks and objectives set by other members of the team on time and within scope to ensure all of the team is fully supported and departmental goals are reached
• Assist with the tasks associated with Nomad’s new starter and leaver procedure
• Provide general hardware and software support across a wide range of devices
• Work with the team to maintain the software and hardware asset management system
• Produce reports on system usage and display management information
• Analyse incident trends and proactively look for solutions to reduce support tickets
• Produce knowledge articles for the team and end users on common issues and known problems

Skills and experience requirements:

• Knowledge of Microsoft Windows version 7, 8 and 10
• Knowledge of PC hardware and diagnosing and resolving hardware and software issues
• Knowledge of Microsoft Office applications including Word, PowerPoint, Excel, Visio and Project
• Knowledge of Windows Mobile, Android and Apple IOS devices
• Experience with Linux and Apple operating systems is desirable but not essential
• Knowledge of current trends in IT systems and security
• Good interpersonal skills

Entry requirements:

You need to have 5 GCSE’s:

• Maths and English (or equivalents) at grades D or above
• 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.