IT Apprentice

QA

Apply From: 19th of June 2019
Application Deadline:
Salary: £8112.00 per year
Start Date: 19th of June 2019

Employer description: 


Socitm Advisory LTD are a rapidly growing business who target the public sector. The IT team are growing naturally with the business and would like to bring enthusiastic people on the journey. 90% of our work force is remote providing a new set a challenges for an ever-changing environment.


Main Responsibilities: 



  • The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
  • Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
  • Recognising when a call is urgent and escalate accordingly
  • Carrying out configuration and testing of new kit
  • The ability to work as part of a team, whilst remaining self-motivated in managing your own workload
  • Will act quickly in crisis situations so the company can resume normal operations as soon as possible

Desirable Skills:



  • The successful candidate will have a personal interest and enthusiasm in IT
  • Will be able to adapt to new technology
  • The ability to demonstrate an excellent customer service
  • The ability to prioritise workload and dealing with conflicting demands
  • Able to ensure a high quality service is essential

Desired qualifications:


English and Maths GCSE’s.


Working week: 


Monday - Friday, 8:30am till 5pm, 40hrs per week.  


Future Prospect:


Upon completion of the apprenticeship, you will progress into becoming a full member of the IT team that will later grow into a team of 6 full technicians and specialist members, all grown from the apprenticeship program. Socitm Advisory LTD are a rapidly growing business who target the public sector.


Important Information:


QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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