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IT Apprentice

Employer description:

The Norville Group continues as an independent family owned business, based in Gloucester in the South-West of England. Our spectacle lens supply business was established over 60 years ago and is constantly being modernised to meet today’s changing technology.

Norville operate a network of nationwide laboratories, in addition to the Gloucester hub, at Bolton, Edinburgh, Harrogate and Seaham. 

Main duties and responsibilities:

  • Assist in day to day support of hardware & software to ensure computer links to all departments are running as smoothly as possible.
  • Maintain and check daily, weekly, monthly backups of all servers to ensure data is stored safely & can be reused in event of loss or corruption.
  • Keep printers and other IT peripherals in working order & assist with maintenance and change of ribbons, toners and other consumables as required by various departments.
  • Take calls from our branches & other sections to diagnose problems which may occur with any of the hardware & software running at these sites.
  • Issue maintenance calls to any support agencies when necessary to deal with faults which cannot be solved in house.
  • Assist in monitoring IT & Communications networks and act upon any faults or problems which may occur.
  • Monitor event logs regularly to identify any potential IT system problems that may be occurring.
  • Provide correct connections to IT equipment, including installation of cabling requirement for any department/branch. This may be contracted out as necessary.
  • Setup and secure mobile technology.
  • Be prepared to take occasional travel to our branches to install, maintain or repair IT equipment.
  • Be available to work outside normal working hours to do any work deemed necessary to avoid disruption to production.

Desired Qualities:

  • Good communicator, well-mannered with good interpersonal skills.
  • Able to regularly move around a building with 3 floors to deal with issues at the desk and machinery.
  • Have an interest in manufacturing, and be willing to help out in those areas.
  • Don’t mind getting hands dirty while working in the labs.

Desired Skills/Knowledge:

  • Good understanding of Microsoft Windows and Microsoft Office.
  • Good understanding computer hardware.
  • Basic knowledge of networks, databases and security.
  • GCSEs or higher in IT, Maths and English.

Working week:

  • Working at the Gloucester site (15 minutes’ walk from railway/bus station)
  • 7am to 4pm or 8am to 5pm. (Negotiable) Monday to Friday, with 1 hour for lunch.
  • Out of hours and working off site will be required from time to time.

Salary: £7,500 per annum

Desired qualification requirements: 

5 GCSE’s or equivalent Including Maths and English

Benefits of the role:

  • Being involved in our upgrade plan of new computers and software.
  • Exposure to the latest IT infrastructure.
  • Carrying out a diverse range of tasks.
  • Basic optical training will be provided.
  • Develop customer service skills.
  • Sharing knowledge in a team.
  • Working in a friendly environment.
  • Learning to do remote work for employees at different sites.
  • Feeling valued.

Future prospects:

Will open many employment opportunities doors where you will be multi skilled with an understanding of manufacturing, optics, good customer service, and the latest technology.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years


IT Apprentice

Gloucester, UK
Apprenticeships, Advanced Apprenticeship

Published on 29 May 2020