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IT Apprentice

Employer description: 

We are a new kind of Music Company for a new world. A new world which demands that deals are transparent and fair. A new world in which service to artists and writers is key. The only significant international company to combine publishing and recordings under one roof, our purpose is clear - to support your career and maximize your income. 

Job overview:

To support the IT Department in ensuring that BMG fulfils its commitment to our clients and customers of being a cutting edge world class music company by supporting the technology BMG relies on to deliver our service.

To be responsible for IT administration, carrying out service requests, incident & problem resolution and environmental and preventative maintenance. 

Main role and responsibilities:

  • Carry out day to day administrative tasks and service requests as required by the business, for example Starter, Changer, Leaver processes

  • Monitor the Global Support mailbox and phone, recording all incidents, service requests and problems in the IT service desk

  • Address technical incidents and problems promptly in line with the business impact and urgency. Where possible, mitigate issues to prevent reoccurrence using continual improvement principles

  • Escalate issues and problems to Senior Manager – IT or external (Arvato) support services where appropriate

  • Provide friendly expert advice and technical support to internal and external staff in a timely manner

  • Liaise with external support staff (Lenovo Engineers etc.)

  • Attend weekly IT Meetings to review outstanding tasks and issues

  • Keep the IT office and server room clean, tidy and free of hazards 

What qualities and skills are we looking for?

  • Strong customer service and interpersonal skills

  • Commitment and aptitude to complete the training and studying required

  • Strong team ethos

  • Able to deal effectively and efficiently with people at all levels

  • Friendly communicator

  • Patient

  • Excellent problem solver

  • Proactive

  • Logically and methodically minded to be able to troubleshoot issues that are logged

  • Ability to pick up new technologies and processes quickly

  • Interest in music

  • Interest in IT and technology on a wider scale

  • Passionate about gaining skills and experience in the IT Sector 

Desired qualifications: 

  • Minimum 5 GCSE’s grade A* - C, including English & Maths. 

Future prospects: 

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Apprentice

London, UK
Apprenticeships, Advanced Apprenticeship

Published on 31 May 2020