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IT Apprentice

Employer description:
Although we have over 1700 employees, the environment has a family feel, which is shared by our senior Directors.

Job overview:
This is an opportunity to complete a Level 3 Infrastructure Technician Apprenticeship.

Main role / Responsibilities [will include but not be limited to]:
• Provide 1st/2nd line technical support for the company user base across multiple locations via telephone, onsite and service desk software
• To work proactively to solve support incidents, monitor the progress of calls from inception to resolution and ensure that end-users are informed of progress at all times
• To manage domain user accounts, security groups and also physical network access
• Build and configure staff IT computer equipment such as workstations and laptops to pre-defined specifications and ensure adherence to task lists
• Work within the IT support team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs
• Provide a professional and helpful 1st/2nd line support service to the end-user base
• To receive fault and information request calls from the IT services customer base and service calls either by resolving on point of contact or passing the call to the most appropriate person or team for resolution
• To work proactively to solve support incidents
• To monitor the progress of a call from inception to resolution
• To keep customers informed of the progress of their queries
• To escalate calls to the IT Systems Manager using predefined procedures where the resolution falls outside agreed targets

Desired qualities, skills and knowledge:
• Ability to work independently and effectively, in a fast-paced environment
• Methodical and accurate approach with a proven ability to focus on detail
• Self-motivation with initiative and drive
• Excellent telephone manner, clear and effective communication skills
• Good team player and wants to learn

Desired qualification requirements:
• 5 GCSE's A-C (Including Maths and English)

Working week:
Monday to Friday,
9:00am - 5:30pm,
37.5 hrs per week, [all details will be confirmed with the employer]

£11,000 per annum

Benefits of the role/Future prospects:
• Private Pension
• 25 days holiday
• 2 days paid Charity work each year for a charity of your choice (which we actively encourage)
• 3 days of additional training which does not need to be relevant to your role from our very own course selection (1,200 to be precise)
• Subsidised gym membership
• Cycle to work scheme
• You can look forward to dress down and early finishes every Friday
• The company supports it's employees

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Apprentice

Leeds, UK
Advanced Apprenticeship

Published on 2 Jun 2020