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IT Apprentice

Employer description: 

We are an expanding Managed Service Provider, delivering IT Support and related services to SMEs throughout the North West of England - with an emphasis on IT security.

Overview: 

We are looking for an apprentice to join our skilled team of support staff. 

Primarily the main purpose will be to support the company's technicians - with a view to grow into a technician role after completing the apprenticeship. 

Main responsibilities: 

  • Answering telephone calls
  • Taking details of client's problem/requirement
  • Asking relevant questions to get additional detail
  • Offering technical assistance if and when appropriate
  • Logging enquiry details onto call logging system
  • Shadowing technicians both in the company’s workshop and on client premises
  • Utilising inactive periods to further their studies
  • Assisting administrative staff with their duties 

Desirable skills & personal qualities: 

  • A passion for technology
  • Excellent verbal & written communication skills
  • Good organisational and time management skills
  • Ability to work flexibly and on own initiative
  • Ability to prioritise multiple tasks
  • Excellent attention to detail and accuracy
  • Ability to work individually and as part of a team 

Desired qualifications: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above. 

Future prospects: 

We offer excellent training and have offered our former apprentices positions within the company as full time technicians and given the opportunity to develop a career with the company with more responsibilities, a new job title and pay increases - on successful completion of the apprenticeship. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Apprentice

Queen Victoria St, Macclesfield SK11 6LP, UK
Full Time
GCSE

Published on 27 Jul 2020