IT Apprentice - Chatham (ME4) - 6955

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  • Apprenticeships
  • Advanced Apprenticeship
  • IT
  • Chatham remove

Our vision is of a future society that is safer, more efficient and more environmentally friendly. Our wireless Internet connectivity solutions deliver a better public transport experience for passengers and we believe this is critical to improving the economic and social quality of life for the population.

Job overview:

Following this role, you will be working towards becoming a 1st line NOC Analyst, which is based on a 24 hour shift environment, after completing the apprenticeship.

Main role / duties:

- To help to proactively monitor all Icomera supported fleets to find issues

- Learning to respond to issues reported by the Icomera monitoring systems

- Managing daily tasks

- Learning to diagnose and repair hardware, install software

- To help maintain the local IT systems

Other duties include:

- Assist in the proactively monitoring of fleets to find issues

- Assist Icomera Technical Account Managers with technical support and reports

- Helping to write instructional documents for other team members or customers

- Carrying out remote software and firmware upgrades on customers equipment

- Occasional site visits to test Icomera’s Wifi Systems

- Helping maintain and upgrade internal computer equipment, under supervision

Desired qualities, skills and experiences:

- Knowledge of Microsoft Office products

- Knowledge of WiFi Networks and Linux is an advantage

- Any computer knowledge is an advantage

Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. Working week: 5 days per week, 9am - 5:30pm,37.5hrs per week [all details will be confirmed with the employer] Salary: £11,000 per annum.

Benefits / Future prospects:

Full time employment upon completion of the apprenticeship.

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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