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IT Apprentice - Edinburgh (EH12) - 5636

Founded in 2009, Our client have the belief that remote working through interconnectivity across a business's people, assets and infrastructure is finally possible. Their passion for high-end service became their hallmark;They have been committed to providing honest, informed and appropriate advice ever since.

They have grown into an experienced business, built upon first-class industry accreditations with skills ranging from network infrastructure and telephony to HTML and virtual environments. But that's only part of the picture...

Job specification:

Our client are looking for an enthusiastic individual with a real desire to learn to join their infrastructure and support team.

The successful candidate will be expected to partake in a full range of business activities ranging from providing exceptional customer care, through to assisting with password and email queries, as well as dealing with server issues and other technical based queries. It is essential that candidates are confident, with excellent time management skills and have an exceptional telephone manner.

Due to the location of the office, it is also advisable to have a full driver license with access to a vehicle for commuting.

Ideally the successful applicant will have a genuine interest in IT, including Windows Servers, SQL and Network administration. It is not essential that candidates have prior work experience in these areas, so long as they can demonstrate an interest and real desire to learn.

You will gain an apprenticeship in IT Systems &Networking.

Key Responsibilities:

  • Answering incoming calls and tickets on Helpdesk
  • Managing ticket requests
  • Monitor and maintain systems within client base
  • Remote support including VNC and RDS
  • Diagnostics and problem solving of client issues
  • Assist in infrastructure projects: - network design and implementation, office 365 deployment, PBX installation and more

Required Skills:

  • Experience with Windows 7 &Windows 10
  • Knowledge of network technology and data communication
  • Some experience with windows server 2012 R2
  • Some experience with active directory

All the above is desire but not essential as you will learn these skills throughout your apprenticeship.


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

  • Monday - Friday
  • 8.45am - 5.15pm
  • GBP 10000

Important Information

QA' s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

For more information about QA Apprenticeships, please visit our website. Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

IT Apprentice - Edinburgh (EH12) - 5636

Apprenticeships, Advanced Apprenticeship

Published on 23 Jul 2019