IT Apprentice - Larbert (FK5) - 8519

QA Apprenticeships

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  • Apprenticeships
  • Advanced Apprenticeship
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Do you want a fantastic opportunity to learn new skills and start a very rewarding career?Start here, apply now!

You will be working for...

A leading company in business process outsourcing.

This is a fast-paced, thriving company who want to give an apprentice the opportunity to work with and learn about many IT systems.

Be part of QA' s 10k in Tech and add yourself to the UK' s tech explosion!

Job specification:

In this role, you will be?

  • Handling and recording all service requests via telephone, e-mail and web interface
  • Assisting on many duties and projects
  • Doing initial assessment of service request and attempt at resolution and/or escalations to secondline or third party support, based on agreed service levels
  • Monitoring and escalating, as required, all service requests according to agreed service level
  • Keeping users informed on the status of service requests, retaining ownership of the requests until they are closed
You' re training?

Starts with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering:Operating systems, Server administration, Customer support, Networking and Security.

You will gain a Diploma for Information Technology &Telecommunications Professionals SCQF Level 6 plus MCP in Windows 7/8 Configuration and Interconnecting Cisco Networking Devices Part 1.

This is a fantastic opportunity to start a long and rewarding career in IT.

Who should apply...
  • Someone with excellent communication skills both written and verbal
  • Someone who is confident and willing to take part in learning new tasks
  • Someone who is eager to learn about writing code and have a real passion for IT
  • Someone who enjoys problem solving
  • Someone with a pro-active attitude and is keen to work as part of a team
  • Someone with a good understanding of Microsoft Office tools such as Word, Excel and Powerpoint
The ideal candidate will have 5 standards ( Level 1 - 3)OR 5 National Level 5 grades, both qualifications including Maths and English.

Other Important Information?

The working days and hours are from Monday - Friday, 9: 00am - 5: 00pm

What happens when I complete my apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their IT Systems and Networking apprenticeship. Additionally there may be opportunities to undertake further learning such as Higher apprenticeships.

It only takes a minute to apply for an IT apprenticeship with QA and begin your IT with great prospects today.

QA' s apprenticeship programmes are part-funded by ESF. The ESF is Europe' s main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens.

Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

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