IT Apprentice - Stockport (SK7) - 1610

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  • Apprenticeships
  • Advanced Apprenticeship
  • IT
  • Stockport remove


Employer Description

The company is an NHS Out of Hospital and Out of Hours service provider. As an organisation, it has evolved from a local GP Co-operative, established in 1996, into a highly respected Social Enterprise provider of high quality urgent, scheduled and unscheduled care services.

Job specification:

Main Duties

  • General fault finding and troubleshooting
  • Logging IT Support cases from customer phone calls personal requests and emails
  • Responding to support request tickets
  • Answering calls and taking messages/actioning accordingly
  • Managing incidents ensuring regular updates and ensuring Service Level Agreements are met
  • Remote resolution of support cases
  • Providing support to the company' s internal users
  • Organising and assisting with repairs
  • Setting up new users on computers
  • Setting up new offices
  • Re-location, cabling of PC' s and associated tasks
  • Setting up Printers/Scanners etc
  • General IT Support duties
  • Various other tasks as required by the Manager
  • To provide a professional image to the company' s clients at all times whether working remotely or onsite
  • Working closely with the company clients to provide the best service possible &upholding customer satisfaction
  • Understanding of Microsoft Office applications, particularly Word and Excel


Qualities/ requirements
  • Excellent IT skills
  • Good communication skills
  • Excellent telephone manner
  • Excellent written English
  • Understanding of Microsoft Outlook
  • Organised
  • Works well as part of a team
  • Possess a `Can Do'Attitude


Qualifications

3 x GCSE ( or equivalent)at grades A-C in any subject plus GCSE English and Maths ( or equivalents)at grade D or above



Other Important Information

Working days/hours:Monday -Friday, 9am-5pm ( 37.5hrs per week)



Benefits
  • Staff receive NHS retail and leisure discount incentives and leisure activity cost savings via a Reward and Recognition Scheme
  • We offer a NHS pension package and 25 days'holiday plus 8 bank holidays

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