Employer descriptionAt Epson, our mission is to provide better products for a better future. A future that' s kinder to the environment and more efficient for everyone. To do this, we understand how important it is to employ the best people, who are as passionate and proud as we are.Job overview The successful candidate will act as a key contact for all I.T contact with end users. They will work closely with IT colleagues, providing training and solutions expertise. In addition, they require the knowledge and ability to support every area of Epson Telford's I.T end user service landscape.Main responsibilities QualityAddress all requests for support in a timely mannerTo ensure Compliance and adherence to Epson Telford Limited Policies & ProcedureTo comply with Official Regulations and to escalate any irregularitiesTo ensure all data & paperwork is accurate and processed correctlyTo check one' s own work and double check the work receivedDelivery/CostProvide helpdesk support and resolve incidents/requests to the customers satisfactionPrioritise, diagnose and restore the service relating to I.T system incidents based on business impact. Escalate problems ( when required)to the appropriate IT Specialist, external vendor or EEB/ CCSCommunicate progress on system issues to Epson management and appropriate user groupsInstall, configure, test, maintain, monitor and troubleshoot all end user client hardware & softwareDocumentation of support based processesSupport all aspects of the telecommunication infrastructure including fixed & mobile telephonyPro-actively research new I.T hardware devices & software application solutions to add value to the Business systemsMoraleWork effectively with customers to promote good relationships, helping out as required and sharing information and experienceSafetyTo ensure that all activities are conducted with the utmost respect to the Health & Safety of oneself and othersTo ensure use of supplied PPE at all times when specifiedEnvironmentTo contribute towards minimising the Environmental Impact of our activitiesTo report any spills and environmental incidents to the appropriate officers immediatelyTo minimise waste in all areasContinuous improvementActively encourages, is receptive to and recognises ideas and suggestions for improvementsManages own self development and encourages same in othersRequired qualitiesCustomer Focus: Pays attention to customer needs and wants, making decisions and acting with the customer in mindRecognised by others as providing excellent customer serviceCan Do ApproachThinks creatively around problems - tries lots of solutions until one is successfulRegularly delivers desired results, achieves targets or deadlines and is prudent with resourcesBe able to manage their own time, setting priorities, goals & deadlines in line with business requirementsTeam WorkingPitches in, offers support and help, sharing information and expertiseActively participates in team discussionBe able to demonstrate co-ordination & resource management skills in all areas of the roleIntegrityTreats all people with dignity and respectMaintains high standards of ethical behaviour, building and maintaining trusting relationships with team members, peers & supervisorsAlways considering health, safety and welfare, our impact on stakeholders in the wider community and ensuring good stewardship of the environmentDesired qualification The candidate will have at least 5 GCSE' s ( C and above)including Maths and English and excited to start a career in IT.Working week37.5 hours per week, 8: 30am - 5: 30pm, Monday - Thursday, 8: 30pm - 4: 30pm, FridaySalaryGBP 10,300 per annumBenefits A competitive salaryA small friendly teamEarly finish on FridaysImportant InformationQA' s apprenticeships are funded by the Education & Skills Funding Agency ( ESFA) , an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area ( EEA)for the last 3 consecutive years.