IT Customer Support Apprentice- Glasgow (G1 3) - 3424

QA Apprenticeships

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • Customer Service
  • IT
  • Glasgow remove

Employer Description:
Serving the not-for-profit and education sectors for over 30 years, this company combines technology and expertise to help organisations achieve their missions. This company works with more than 27,000 customers in more than 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, independent education, animal welfare and other charitable causes. We offer a full spectrum of cloud-based and on-premise software solutions and related services for organisations of all sizes including:fundraising, eMarketing, social media, advocacy, constituent relationship management ( CRM) , analytics and vertical-specific solutions.

Job specification:
This role will serve a vital role within our existing world class customer support team. The individual will be a key member of the team and will be tasked with providing first line customer support for our peer to peer fundraising platforms, in addition to this they will be required to liaise with colleague and provide reports on weekly activity from a variety of CMS systems. They should have a real passion for customer service and previous experience of content management systems would be hugely beneficial.

Skills required for this apprenticeship:

  • Learn and provide first line support for the company' s peer to peer fundraising solutions
  • Provide weekly progress reports on case volume and high contact areas to allow management to tailor support offering.
  • Take ownership of case logging CMS systems and liaise with colleagues and clients to provide case updates where appropriate.
  • Assist with the on-boarding of clients by taking an active role in account and contact creation

Qualifications required:
Scotland - You must have at least 5 standard grades at level 1-3, or equivalent, including Maths and English

Training to be provided:
Scotland - Systems &Networking Apprenticeship Level 3 - | ( MCSA)in Windows 7 Configuration | Interconnecting Cisco Networking Devices Part 1 | Diploma for Information Technology &Telecommunications Professionals SCQF Level 6

Apprenticeship duration:
9 months

Working week:
37.5 hours (Monday - Friday, 9 - 5: 30)

About QA apprenticeships:
QA Apprenticeships is an Ofsted Outstanding provider of IT apprenticeships. Multi-award winning - Apprenticeship Programme of the Year 2012, 2013 &2014, Microsoft UK Partner of the Year 2013 Special Commendation - and the first IT apprenticeships business rated Ofsted Outstanding in all areas.

Future prospects:
94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships. It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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