IT Desktop Support Apprentice

Employer description: 

Aralon advisory services are the IT department of a Service Management company who provide IT support and Wifi connection to a number of homes in London City. 
They are the first point of contact for user support for office applications. 

Job overview: 

Aralon are currently looking for a first line support apprentice to join their IT team. 

Main responsibilities:

• Microsoft Office support
• Microsoft Windows Desktop support
• Hardware specification, testing and procurement.
• Hardware repair and maintenance.
• PC and Printer troubleshooting
• Configuring and deployment of desktops/laptops to end users
• Liaising with ISP checking Internet connections.
• Configuring and managing wireless networks. 
• Respond to and resolve Desktop related incidents
• Provide user advice, assistance and guidance on common desktop applications.
• Maintain and follow standard build processes and full documentation for all systems.
• Maintain asset inventory
• Setting up and management of user profiles.
• Routine maintenance of desktop software/hardware such as WSUS and manufacturer firmware updates.
• Registering products for warranty.
• Purchasing of consumables in relation to IT equipment. 

Desirable skills: 

• Excellent verbal communication skills 
• Analytical 
• High Attention to detail 

Personal qualities: 

• Professional 

Desired qualifications: 

• GCSE in IT 
• GCSE in Maths and English at grade C and above 
• A-level in Maths or IT related subject 

Future Prospects: 

You will gain a full time IT role. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.