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IT Desktop Support Apprentice

Employer description: 

Aralon advisory services are the IT department of a Service Management company who provide IT support and Wifi connection to a number of homes in London City. 
They are the first point of contact for user support for office applications. 

Job overview: 

Aralon are currently looking for a first line support apprentice to join their IT team. 

Main responsibilities:

  • Microsoft Office support
  • Microsoft Windows Desktop support
  • Hardware specification, testing and procurement.
  • Hardware repair and maintenance.
  • PC and Printer troubleshooting
  • Configuring and deployment of desktops/laptops to end users
  • Liaising with ISP checking Internet connections.
  • Configuring and managing wireless networks. 
  • Respond to and resolve Desktop related incidents
  • Provide user advice, assistance and guidance on common desktop applications.
  • Maintain and follow standard build processes and full documentation for all systems.
  • Maintain asset inventory
  • Setting up and management of user profiles.
  • Routine maintenance of desktop software/hardware such as WSUS and manufacturer firmware updates.
  • Registering products for warranty.
  • Purchasing of consumables in relation to IT equipment. 

Desirable skills: 

  • Excellent verbal communication skills 
  • Analytical 
  • High Attention to detail 

Personal qualities: 

  • Professional 

Desired qualifications: 

  • GCSE in IT 
  • GCSE in Maths and English at grade C and above 
  • A-level in Maths or IT related subject 

Future Prospects: 

You will gain a full time IT role. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Desktop Support Apprentice

London, UK
Advanced Apprenticeship

Published on 2 Jun 2020