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IT & Digital Systems Apprentice

Employer description:

GMI was formed in 1986 and has grown to become a well-established, successful building and construction services company with a proven track record for delivering award winning projects for an international portfolio of developers, public sector clients and blue chip companies. 

The business is privately owned with director owners taking a hands-on role within the company. Current turnover stands at approximately £120m per annum which is predominantly made up of over 80% of workload being negotiated directly or for repeat clients. 


As an apprentice, you’ll be providing support to both the IT & Digital transformation teams. As well as providing effective & high quality IT Support to colleagues across the wider business. 

Main responsibilities:

  • Prioritise assigned tasks dependent on agreed service levels.
  • Assist in the standardisation of company documents / information for effective storing on Microsoft SharePoint
  • Digitise existing information for use on new Business Systems as they are
  • Provide IT Helpdesk first line support both face to face, email and over the
  • Log IT assets (hardware & software) in the IT Helpdesk and support in IT audits of hardware in use across the business
  • Provide assistance on IT hardware setups on Construction sites & attend offices across the business to provide effective support.
  • Perform other support tasks as shown or requested by senior technical staff.
  • To resolve faults and answer queries as requested by senior technical staff within the time frames requested.
  • Provide support to and assist IT technical team personnel, as necessary.
  • Escalate more complex calls to the relevant internal or external support
  • To maintain a high degree of customer service for all support queries and adhere to service management principles. 

Desired skills and qualities:

  • Good understanding & passion for all things IT 
  • Hunger & drive to grow within the business and become an integral member of the IT team. 

Desired qualifications:

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)


  • 25 days holiday
  • Access to Cycle to Work Scheme
  • Support with Apprenticeship from previous IT Apprentice 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT & Digital Systems Apprentice

Leeds, UK
Advanced Apprenticeship

Published on 26 Jan 2021